First steps in Zapiens 3

• What is Zapiens
• Discovering the Zapiens App
• Discovering the Administration Area

First steps with the tickets 3

• What is a ticket and how to create one
• Sign up to see your tickets
• My tickets area

HOME 3

• Create a message
• Edit or delete a message
• Translate a message

ACCESS 3

• Access the Administration Area
• Create a new password
• Terms and Conditions

CONFIGURATION 11

• Set up my organization
• Change the logo and corporate colours
• Change the password security level
• Set up the Welcome Email
• Generate a registration code

See all 11 articles

ZAP IN MICROSOFT TEAMS 1

• Enable Zap in Microsoft Teams

QUESTIONS 12

• Types of questions
• Create a question
• Create questions with Excel
• Export questions
• Apply filters in the list of questions

See all 12 articles

USERS 6

• Create a user and assign a role
• Export users
• Create users with excel
• Apply filters in the user list
• Edit or delete a user

See all 6 articles

SEGMENTS & ROLES 8

• What a segment is and how to create it
• Edit or delete a segment
• Create segments with Excel
• Create a segment value
• Edit or delete a segment value

See all 8 articles

CATEGORIES 3

• What categories are and how to create them
• Edit or delete a category
• Create categories with Excel

TRAINING 10

• What is a training?
• Create a training
• Hide questions to Zap
• Apply filters in the training list
• Edit or delete a training

See all 10 articles

KNOWLEDGE DASHBOARD 9

• Knowledge Dashboard
• Apply filters in the Knowledge Dashboard
• Sharing the Knowledge Dashboard
• Export the Knowledge Dashboard
• Export active users

See all 9 articles

SURVEYS 3

• Create a survey
• Viewing and exporting the results
• Edit or delete a survey

BADGES 2

• Badges and how to activate them
• Translate a badge

ACTIVITY 3

• Activity in Zapiens
• Training activity
• Memorize activity

KNOWLEDGE 2

• Knowledge by categories
• Grouped knowledge by segments

LACK OF KNOWLEDGE 2

• Lack of knowledge by categories
• Lack of grouped knowledge by segments

OPINIONS 1

• Users' opinions

WELCOME 7

• Download and update the App
• Login or Create an account
• Login
• Create an account in Zapiens
• Welcome email

See all 7 articles

HOME 8

• What is a training?
• Access a training
• “I disagree” and “Memorize” buttons
• Training pills
• Access the ranking

See all 8 articles

ZAP 6

• Ask
• Help
• Validate other masterminds' answers
• See the masterminds’ answers (when "Validate other masterminds' answers" is enabled)
• See the masterminds’ answers

See all 6 articles

ZAP IN MICROSOFT TEAMS 8

• Install Zap in Teams
• Update Zap in Teams
• How to access and ask Zap in Teams
• Help from Zap in Teams
• Validate other masterminds' answers in Zap in Teams

See all 8 articles

TOPS 2

• Helpers
• Masterminds

NEWS 1

• News

PROFILE 4

• Edit my profile
• Change my password
• My profile sections
• Access your questions

SETTINGS 3

• Contact support from the App
• Share the Zapiens App
• Exit the App

Scheduled Maintenance 0

Monthly News 5

• Look: April news at Zapiens!
• Check it out: November news on Zapiens!
• Summer Announcements
• July Announcements
• June Announcements

Release Notes 18

• Release Notes. June 2021
• Release Notes. May 2021
• Release Notes. 20th April
• Release Notes. 9th December
• Release Notes. 12th November

See all 18 articles

Report Incident 0

Information Request 0

Tasks Request 0

Feature Request 0

Select one of the following options if you need more support 0

Troubleshooting Guides 0

Product Updates 0

How-to Guides 0

Critical - You can't communicate with your customers | Major - A major feature of your service stopped working | Moderate - A feature is no longer working and it's slowing you down | Limited - You have a question about how to do something. 0

New support ticket 0

Employees Guides 0

Users Solutions 12

• System requirements
• The “Have you forgotten your password?" button doesn't work
• Message "Wrong Credentials"
• I haven't received the password recovery email
• The "New Password" button doesn't work in the email

See all 12 articles

Help us to help you 4

• Take a screenshot
• Make a recording
• Create a HAR file
• Find information about your mobile device

Administrators Solutions 10

• The "Forgot your password?" link doesn't work
• My username or password is incorrect
• I haven't received the password recovery email
• The "New Password" button does not work in the email
• The "New Password" button has expired

See all 10 articles

Start 3

• Create a corporate account in Zapiens
• Verify my email address
• The "Verify account" button has expired or has already been used

My plan 2

• Modify my plan
• Contract or cancel my plan