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New in Zapiens?
First steps in Zapiens
3
What is Zapiens
Discovering the Zapiens App
Discovering the Administration Area
First steps with the tickets
3
What is a ticket and how to create one
Sign up to see your tickets
My tickets area
Administration Area
HOME
3
Create a message
Edit or delete a message
Translate a message
ACCESS
3
Access the Administration Area
Create a new password
Terms and Conditions
CONFIGURATION
11
Set up my organization
Change the logo and corporate colours
Change the password security level
Set up the Welcome Email
Generate a registration code
See all 11 articles
QUESTIONS
12
Types of questions
Create a question
Create questions with Excel
Export questions
Apply filters in the list of questions
See all 12 articles
USERS
6
Create a user and assign a role
Export users
Create users with Excel
Apply filters in the user list
Edit or delete a user
See all 6 articles
SEGMENTS & ROLES
8
What a segment is and how to create it
Edit or delete a segment
Create segments with Excel
Create a segment value
Edit or delete a segment value
See all 8 articles
CATEGORIES
3
What categories are and how to create them
Edit or delete a category
Create categories with Excel
TRAINING
10
What is a training?
Create a training
Hide questions to Zap
Apply filters in the training list
Edit or delete a training
See all 10 articles
KNOWLEDGE DASHBOARD
9
Knowledge Dashboard
Apply filters in the Knowledge Dashboard
Sharing the Knowledge Dashboard
Export the Knowledge Dashboard
Export active users
See all 9 articles
SURVEYS
3
Create a survey
Viewing and exporting the results
Edit or delete a survey
BADGES
2
Badges and how to activate them
Translate a badge
Knowledge Management
ACTIVITY
3
Activity in Zapiens
Training activity
Memorize activity
KNOWLEDGE
2
Knowledge by categories
Grouped knowledge by segments
LACK OF KNOWLEDGE
2
Lack of knowledge by categories
Lack of grouped knowledge by segments
OPINIONS
1
Users' opinions
The user, Zap & the App
WELCOME
7
Download and update the App
Login or Create an account
Login
Create an account in Zapiens
Welcome email
See all 7 articles
HOME
8
What is a training?
Access a training
“I disagree” and “Memorize” buttons
Training pills
Access the ranking
See all 8 articles
ZAP
6
Ask
Help
Validate other masterminds' answers
See the masterminds’ answers (when "Validate other masterminds' answers" is enabled)
See the masterminds’ answers
See all 6 articles
TOPS
2
Helpers
Masterminds
NEWS
1
News
PROFILE
4
Edit my profile
Change my password
My profile sections
Access your questions
SETTINGS
3
Contact support from the App
Share the Zapiens App
Exit the App
Updates
Scheduled Maintenance
0
Monthly News
5
Look: April news at Zapiens!
Check it out: November news on Zapiens!
Summer Announcements
July Announcements
June Announcements
Release Notes
20
Release Notes. January 2022
Release Notes. October 2021
Release Notes. June 2021
Release Notes. May 2021
Release Notes. 20th April
See all 20 articles
Report Incident
0
Information Request
0
Tasks Request
0
Feature Request
0
Select one of the following options if you need more support
0
Troubleshooting Guides
0
Product Updates
0
How-to Guides
0
Critical - You can't communicate with your customers | Major - A major feature of your service stopped working | Moderate - A feature is no longer working and it's slowing you down | Limited - You have a question about how to do something.
0
New support ticket
0
Employees Guides
0
Solutions
Users Solutions
13
System requirements
The “Have you forgotten your password?" button doesn't work
Message "Wrong Credentials"
I haven't received the password recovery email
The "New Password" button doesn't work in the email
See all 13 articles
Help us to help you
4
Take a screenshot
Make a recording
Create a HAR file
Find information about your mobile device
Administrators Solutions
10
The "Forgot your password?" link doesn't work
My username or password is incorrect
I haven't received the password recovery email
The "New Password" button does not work in the email
The "New Password" button has expired
See all 10 articles
Create your Corporate account
Start
3
Create a corporate account in Zapiens
Verify my email address
The "Verify account" button has expired or has already been used
My plan
2
Modify my plan
Contract or cancel my plan