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New in Zapiens?

First steps in Zapiens 3
  • What is Zapiens
  • Discovering the Zapiens App
  • Discovering the Administration Area
First steps with the tickets 3
  • What is a ticket and how to create one
  • Sign up to see your tickets
  • My tickets area

Administration Area

HOME 3
  • Create a message
  • Edit or delete a message
  • Translate a message
ACCESS 3
  • Access the Administration Area
  • Create a new password
  • Terms and Conditions
CONFIGURATION 11
  • Set up my organization
  • Change the logo and corporate colours
  • Change the password security level
  • Set up the Welcome Email
  • Generate a registration code
See all 11 articles
QUESTIONS 12
  • Types of questions
  • Create a question
  • Create questions with Excel
  • Export questions
  • Apply filters in the list of questions
See all 12 articles
USERS 6
  • Create a user and assign a role
  • Export users
  • Create users with Excel
  • Apply filters in the user list
  • Edit or delete a user
See all 6 articles
SEGMENTS & ROLES 8
  • What a segment is and how to create it
  • Edit or delete a segment
  • Create segments with Excel
  • Create a segment value
  • Edit or delete a segment value
See all 8 articles
CATEGORIES 3
  • What categories are and how to create them
  • Edit or delete a category
  • Create categories with Excel
TRAINING 10
  • What is a training?
  • Create a training
  • Hide questions to Zap
  • Apply filters in the training list
  • Edit or delete a training
See all 10 articles
KNOWLEDGE DASHBOARD 9
  • Knowledge Dashboard
  • Apply filters in the Knowledge Dashboard
  • Sharing the Knowledge Dashboard
  • Export the Knowledge Dashboard
  • Export active users
See all 9 articles
SURVEYS 3
  • Create a survey
  • Viewing and exporting the results
  • Edit or delete a survey
BADGES 2
  • Badges and how to activate them
  • Translate a badge

Knowledge Management

ACTIVITY 3
  • Activity in Zapiens
  • Training activity
  • Memorize activity
KNOWLEDGE 2
  • Knowledge by categories
  • Grouped knowledge by segments
LACK OF KNOWLEDGE 2
  • Lack of knowledge by categories
  • Lack of grouped knowledge by segments
OPINIONS 1
  • Users' opinions

The user, Zap & the App

WELCOME 7
  • Download and update the App
  • Login or Create an account
  • Login
  • Create an account in Zapiens
  • Welcome email
See all 7 articles
HOME 8
  • What is a training?
  • Access a training
  • “I disagree” and “Memorize” buttons
  • Training pills
  • Access the ranking
See all 8 articles
ZAP 6
  • Ask
  • Help
  • Validate other masterminds' answers
  • See the masterminds’ answers (when "Validate other masterminds' answers" is enabled)
  • See the masterminds’ answers
See all 6 articles
TOPS 2
  • Helpers
  • Masterminds
NEWS 1
  • News
PROFILE 4
  • Edit my profile
  • Change my password
  • My profile sections
  • Access your questions
SETTINGS 3
  • Contact support from the App
  • Share the Zapiens App
  • Exit the App

Updates

Scheduled Maintenance 0
Monthly News 5
  • Look: April news at Zapiens!
  • Check it out: November news on Zapiens!
  • Summer Announcements
  • July Announcements
  • June Announcements
Release Notes 20
  • Release Notes. January 2022
  • Release Notes. October 2021
  • Release Notes. June 2021
  • Release Notes. May 2021
  • Release Notes. 20th April
See all 20 articles
Report Incident 0
Information Request 0
Tasks Request 0
Feature Request 0
Select one of the following options if you need more support 0
Troubleshooting Guides 0
Product Updates 0
How-to Guides 0
Critical - You can't communicate with your customers | Major - A major feature of your service stopped working | Moderate - A feature is no longer working and it's slowing you down | Limited - You have a question about how to do something. 0
New support ticket 0
Employees Guides 0

Solutions

Users Solutions 13
  • System requirements
  • The “Have you forgotten your password?" button doesn't work
  • Message "Wrong Credentials"
  • I haven't received the password recovery email
  • The "New Password" button doesn't work in the email
See all 13 articles
Help us to help you 4
  • Take a screenshot
  • Make a recording
  • Create a HAR file
  • Find information about your mobile device
Administrators Solutions 10
  • The "Forgot your password?" link doesn't work
  • My username or password is incorrect
  • I haven't received the password recovery email
  • The "New Password" button does not work in the email
  • The "New Password" button has expired
See all 10 articles

Create your Corporate account

Start 3
  • Create a corporate account in Zapiens
  • Verify my email address
  • The "Verify account" button has expired or has already been used
My plan 2
  • Modify my plan
  • Contract or cancel my plan

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