Messages are a feature that allows you to communicate with people in your organization who participate in Zapiens. Users receive these messages in the “News" area of the App.

  • At the top right of the "Home" area, click on the "Messages" button

  • You will access the Message List where you can create a new message, review, edit and delete programmed messages, and check the history of sent messages

 

How to create a message?

Sent Messages

 

How to create a message?


To create a new message follow the steps below:

  1. At the top right of the "Home" area click on the "Messages" button

  2. Click on "Create Message" 

  3. In the “Content” section, the title and body of the message are required fields you must cover

  4. You can add a multimedia file, external links and as many pages as you need by clicking on the "Add page" button at the bottom right

  5. Click on "Next" 

  6. In the "Recipients" section, select the people in your organization to whom the message is addressed:

    1. You can select all your teammates, filter by segment values and select a specific group, or filter and select people without a segment assigned

  7. Click on the "Apply" button and you will see the list of people who will receive the message

  8. Click on “Next” to continue

  9. In the "Schedule delivery" section you can send the message immediately or select a specific date and time to send it:

    1. You can activate the "Push Notification" feature. If you activate it, users will receive a notification on their mobile device

    2. You can also add an expiration date and time for each message in the “News" area of the App, that is, program a specific date and time after which the message disappears from the "News" area of the App

  10. Click on the "Save" button and the message will appear in the list of programmed or sent messages, depending on the established settings







Note: While creating your message, if you need to make any changes, use the "Back" button. If you need to change the recipients, click on the “X” on the blue button of the applied filter. 


Note: If you want to add a translation, click on the "Save and translate" button. Check out our article Translate a Message


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Sent messages


In the "Sent" section you will see the following information:

  • Title of the message

  • The person who sent the message

  • The people who have received the message

  • The number and percentage of users who have opened the message

  • The date and time the message was sent





Note: Remember that sent messages cannot be edited or deleted. This section is a history of sent messages.


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