Create a HAR file
Modified on: Fri, 19 Jun, 2020 at 12:36 PM
Sometimes the problem solving process will lead the Customer Care team to ask you to generate a HAR file. This is a record of network requests while the problem is happening. It's wonderful for analysis!
How to generate a HAR file in Chrome
In Google Chrome go to the page where you had the problem
In the Chrome menu bar (top right) click on and then select More Tools > Developer Tools
In the open panel, select the Network tab
Look for a round recording button in the upper left corner of the tab and make sure it looks red. If it looks gray, click on it once to start recording
Check the Preserve record (or Preserve log) box
Click the Delete button to delete any existing records on the Network tab
Play back the problem you had before, while recording the network requests
Once the problem is reproduced, right-click on the network request table, select Save all as HAR with Content and save the file to your computer
Upload the HAR file to your ticket or email it
How to generate a HAR file in Safari
Before you generate a HAR file, make sure you can see the Develop menu in Safari
If you don't see it, follow the instructions in Using Developer Tools on the Develop menu in Safari or Mac
Open the Development menu and select Show Web Inspector
Click the Network tab and perform the activity that is causing the problem
Click on the download icon (the downward arrow icon) and save the web file
Upload the HAR file to your ticket or email it to us
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