You can ask Zap, our Artificial Intelligence, any question related to your organization. Zap will help you find the answers.

To do so, follow these steps:

  1. Access Zap, found in the center of the Lower Menu

  2. Zap will greet you and ask you what you want to do 

  3. Click on "Ask"

  4. Write down your question. Some tips to ask your question to Zap:

    • Make it as complete as possible. Avoid writing only a word or two

    • Make it concise and brief

    • Non-Multiple Answer

    • Avoid asking several things at once

        If Zap knows the answer 

        If Zap doesn't know the answer

If Zap knows the answer

  1. It will show you a similar question or questions and their answers.

  2. Click on the "Show Answer" button of a question.

  3. If you have more than one answer, you can swipe left to access them.

  4. Click on "See more" to see the question, its answer, the training pill of more information and the multimedia files, if any.

  5. Click on the "Minimize information circle" at the top right to exit the information associated with the question.

  6. Click on the "I disagree" button if you don't agree.

  7. Click on the red "Thumbs down" button if the answer is not helpful.

  8. Click on the green "Thumbs up" button if the answer is helpful.

  9. Click on the "X" at the top left to exit the questions.

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If Zap doesn't know the answer

You can send the question to a Mastermind. Zap will search and find the person or people who can best help you. To do this:

  1. Select a category

  2. From your mobile device, you can add an image by clicking "Yes" or "No"

  3. Zap will tell you how many "Mastermind" it has sent your question to, and the approximate time it will take to receive an answer

  4. Click on "Continue"

Note: If you don't know which category the question belongs to, click on "I don't know". Zap will inform you that it has not found a "Mastermind" but will send the question to your organization's administrator.

Note: Click on the "Ask a Mastermind" button below to send the question to a Mastermind if you need to.

Note: Click on the "X" button at the top left to exit Zap.

Check out our article See the Masterminds’ answers

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