If in the Administration Area, when you log in, you get the following error message “The username and password you entered did not match our records". Please contact us by clicking on the "New support ticket" link, which you will find at the top right side of this article, specifying the following information:

  1. Type of error: error message, button block, etc

  2. Browser you are using on your PC or mobile device (tablet or phone)

  3. If you are trying to access from a mobile device send us also the model and Operating System

 

Our Customer Care team will contact you as soon as possible.


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