To manage these questions, follow these steps:

  1. Go to the "Questions" area on the left side menu and click on the "Question" section to access the list of questions

  2. Next to the "Reported" section, a red dot will appear with the number of questions to be managed

  3. Mouse over the reported question you want to manage

  4. A drop-down menu will appear with the following options: "Edit question" "Edit answers" "View"

  5. Click on the "View" button to access the "Report Description", the "Author", the "Date" and the "Discard Report" option

  6. If after reading the report you consider that the user is not right, you can delete the report in two ways:

    1. Click on "Discard report"

    2. Click on the "Three-dots vertical" button and then click on the "Delete" button

    3. The user will receive a default message

  7. If after reading the description you think the user is right, you can edit the question as follows:

    1. Click on "Edit question" 

    2. After making the appropriate changes, click on the "Save" button

    3. If you want to add a custom message, write your message and click on "Continue"

    4. If you don't want to add a custom message, click on "Close", "Continue" or on the "x" button in the window, without adding text. In this case, the user will receive a default message

 






Note: If you want to edit a question further, click on "Advanced options" or click on the "Three-dots vertical" button and then click on "Edit" to access all the sections of a question: status, category, question, multimedia, answers and training pills.

 

Note: In the "Status" section of a question you can check the history on the following blocks of information:

  • Created: Who created the question and at what time

  • Edited: Who edited the question and at what time

  • Asked: Who has asked this question from the App and at what time

  • Answered: Who answered that question and at what time


To find out how a user views the reports in the App check out our article See the review of my reports

 

Check out our article Type of questions


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