To manage these questions, follow these steps:

  1. Go to the "Questions" area on the left side menu and click on the "Question" section to access the list of questions

  2. Next to the section "Without answer" a red dot will appear with the number of questions to be answered

  3. Mouse over the unanswered question you want to manage

  4. A drop-down menu will appear with the following options: "Edit question" and "Add answer"

  5. Click on either button to manage the question in a simple and direct way

  6. If you need to access all the sections of a question: status, category, question, multimedia, answers and training pills, click on “Advanced options" or click on the "Three-dots vertical" button and then click on "Edit"

  7. After making the appropriate changes, click on the "Save" button and the question will directly appear in the "With only one answer" list

  8. If you do not want to make any changes in this moment, click on the "Close" button 







Note: In the "Status" section of a question you can check the history on the following blocks of information:

  • Created: Who created the question and at what time

  • Edited: Who edited the question and at what time

  • Asked: Who has asked this question from the App and at what time

  • Answered: Who answered that question and at what time

 

If you want to know how a user sees the answers to their questions in the App, check out the article See the Masterminds’ answers

 

Check out the article Types of questions

 

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